Moroccan Police in Transition: Towards a More Humane and Citizen-Oriented Approach

The celebration of the 69th anniversary of the establishment of the National Security, held this year in the city of El Jadida, highlighted a profound change in how security services are perceived in Morocco. This transformation goes beyond official discourse: it is now supported by the testimonies of citizens, including convicted individuals and those wanted by justice, who describe respectful, professional, and humane interactions with the police — a clear break from the negative stereotypes of the past.

For a long time, the image of the police officer was associated with violence, intrusive surveillance, and abuse of authority. The popular phrase “baraka men tebouliss” reflected this derogatory view, where officers were seen not as protectors but as repressive agents lacking humanity. Citizens were often perceived as suspects rather than individuals to be protected. Today, this perception has faded, giving way to a more balanced and respectful image, centered on human dignity and rights.

This shift is also due to a redirection of criticism: the disapproval once aimed at the police is now increasingly directed at other actors, particularly certain political and union leaders. These figures are sometimes accused of manipulation, authoritarian control, and rumor-spreading driven by personal ambitions. In contrast, law enforcement is now seen as more approachable and dedicated to serving the public good.

Direct observations of police officers in El Jadida reinforced this impression: young men and women, friendly, smiling, educated, and trained, engaging comfortably with the public. They project the image of an accessible, professional public service where hierarchy feels less rigid and interactions with citizens are marked by kindness and openness. The uniform is no longer a barrier, but a bridge.

This shift is largely attributed to a new communication culture established within the General Directorate of National Security. This approach is based on empowering officers, unlocking their human potential, and embedding strong ethical and professional values. It reflects a strategic vision led by the current Director General, who has deeply transformed the institution’s internal culture.

Finally, the willingness to engage with civil society even its critics is a sign of institutional maturity. The presence at the event of intellectuals and independent voices demonstrates the National Security’s effort to build lasting trust with all citizens, without exclusion. Just like the Moroccan tradition of inviting an adversary to a wedding to restore ties, this inclusive policy is deeply rooted in the country’s cultural and moral fabric.

This profound transformation often referred to by some as “Hammouchism” may well mark a historical turning point in the relationship between citizens and law enforcement in Morocco, making the uniform a symbol of service rather than fear.